1 reviews | Active since Jun 2017

07 Jun 2017, 08:56

Telkom ****************

<p>I am disgusted with the service received from Telkom.</p> <p>I changed banks and I believe it was passed the debit run which I understand being an educated woman. However what I don't understand us why Telkom added R202 fee for a failed debit. (after me calling in with new banking details) Telkom us NOT my bank. Furthermore they have suffers no inconvenience to the value of R202. This is ****************. </p> <p>When asking the consultant why Telkom mobile charges so much for my failed debit. She answered Telkom charges all it a customers R202. so they blatantly rob all their customers. this was not disclosed at the point of sale. Furthermore at the point of sale I asked for a limit on my line and was told it was done. 2 months later I realised that I have been paying R760 for a R250 contract. It seems Telkom can't manage their staff as no one accepts responsibility or can give a factual answer as to why they are robbing their customers.</p> <p> </p> <p>I work very hard for my money and things aren't Getting any easier in SA the last thing we need is to be ****** by out own telecommunications providers. I was taxed R202 for a R450 contract (as I've added a R200 limit which I did personally online after being mislead by a telephone consultant that I can only have a R500limit)</p> <p>I currently have 3 Telkom mobile numbers.</p> <p>However I will not renew the 2 contract numbers nor continue the prepaid.</p> <p>I've always been happy as a Telkom prepaid customer. However your contract service is utter **** and I'm disgusted. </p> <p> </p> <p> </p>

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Replies (3)
's update07 Jun 2017, 09:06
Reviewer Update

It's sad when as a prepaid customer you've been singing the praises of the network and then get smacked in the face with outlandish charges and poor service as a contract customer.

Telkom
Telkom's reply07 Jun 2017, 11:06
Official

Hi Nicole,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.

Your reference number: ***7

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 Jun 2017, 11:06
Official

Hi Nicole,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.

Your reference number: ***7

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,