Telkom - ****************

I have never experienced such complete and utter incompetence. We cancelled our fibre line with Telkom by means of the correct procedure on 19 September 2017. We received the automated reply which stated that it will be attended to in 21 business days. Nothing was done and Telkom kept debiting our account with the monthly fee for several months after and even continued to do so after the service was eventually stopped. I have spend hours on the phone with numerous call center agents, have a ton of reference and dispute numbers and still no resolution. We are owed in excess of a R2000.