AJ
Alison J

1 reviews | Active since Jan 2017

10 Jan 2017, 14:26

TELKOM **************** !!!!

<p>Since last year 2016 i have been experiencing problems with Telkom since i took out a contract with them. I took out a Advance Home contract which includes : WIFI ROUTER , ****le , 20 GB sim, 150 min sim and 500mb inclusive data Which is R649 per month for 24 months. The first day i took out the contract they told me that they dont have Stock in the ****le and that they going to send it via Courier. I've been waiting more then a Month when i decided to go back to store to go for collection, they told me they have a ****le but they cant give it to me because there isnt a manager present to sign off the product and that i have to come back on another occasion. its been a few months, everytime i go to store theres always a problem arising. After being 2 months in the contract, i noticed that my bill is not Fixed . Every month my Bill escalates from R700 to R2737 Every month. I tried phoning call centers but they always refer me to a telkom branch and the staff at Telkom refer me to the call center, saying that i need to email documents but the issue is never Resolved. The Only Reason why I'm forced to use their network is because I'm studying at University of South Africa and need to utilise the internet everyday because its a long distance institute. If Telkom is not Resolving this matter , i will be forced to use a other Network provider and i Refuse to pay a Bill thats not stated in my contract.</p> <p>Im waiting in anticipation for a Response from Telkom. </p>

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Replies (5)
Telkom
Telkom's reply11 Jan 2017, 11:34
Official

HI Robali-23

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

AJ
Alison J's update11 Jan 2017, 16:55
Reviewer Update

Hi

Thank you for Your Response its Highly appreciated.

Should i just wait on Feedback mean while ?

Thanks

Alison (Robali)

Telkom
Telkom's reply13 Jan 2017, 14:13
Official

Good day,

Please privately reply and provide the number in question or your ID number so we can access your account.

Regards,

Busi

Telkom Social Media Team

Best regards,

AJ
Alison J's update15 Jan 2017, 13:21
Reviewer Update

Good Day

ID number : ***

Regards

Alison

AJ
Alison J's update19 Jan 2017, 11:13
Reviewer Update

Hi

I recently Got a Notice letter stating that i have a outstand balance of R2060 after i payed a balance of R2737 and the sent a seperate bill stating that i should pay R690 . I pay every month, clearly i dont know where this amounts is coming from.

Thanks

Alison