Telkom Day Light ******* On Elders

My parents have a telkom router in which the contract ended October 2023. Till this day the account is still being debited, we have not been offered an upgrade or a confirmation if we still would like to have the bill running. I am flabbergasted that she is paying the same rate R540.00 for an old out dated router.

End of last year 2023 my mom retired as a school teacher, now her pension is paid end of the month as opposed to the 25th of each month. Upon trying to change her debit order date the poor old lady was told that there is a penalty fee of R200 because the debit order did not go through! This is daylight ******* as she was advised to pay manually in store, in which we did. When we call to find out why the excess of (R400) R200 x 2 for the past two months, apparently in store payment takes 7 days to clear therefore it carries a penalty of late payment or returned debit order.

All this does not make sense, it just sounds like poor old people are taken for a ride. Who charges R200 for manual payments on a non existent contract? I demand an explanation and while we are at it I’ll find a new service provider for them and just not entertain your service any longer seeing that the Wi-Fi has been suspended anyway.