Telkom dauble debit

they just decide to do a double debit order payment for April and may, just coz they can.... When I called the call Centre I was told they don't do refunds. So the extra money I save to last me until next pay day is debited . So the consultant said that is how it is and there is nothing they can do, when I told her how can telkom just decide what they take and when without consulting me I was told it's not telkom it's their debit order system issue and I am not alone. So I said should I take the same attitude as telkom and just not pay or give a damn about paying my bill at the end of the month, to which she chuckled and responded yes. We I guess that's call centre's for you you can't touch them to they laugh at you and do what they want. I'm sure I won't even get a call back from a manager about this. When you have a problem they don't care but if you don't pay your bill then they can call you. Telkom you have lost all my contracts, which according to your attitude I'm sure you don't give a damn.