Telkom Date Debacle

The worse service ever received. The debit was going well till September 2023. Oct no debit, November no debit mind you I am hospitalized that time in the month of November so I have no time to be worried as I knew that all was in order and my debit should go off on the agreed upon date as per the agreement made with all my service providers. From then the service was suspended never used any data from then on until today. December, I get a double debit which I go to the bank to reverse a sum of R2372.14. Same again in January i get debited for 3 months R3187.40. Mind you I called their customer service twice to try and get help and I was sent from pillar to post with no help whatsoever. I took my time to go to their Westgate Branch as sick as i was from my operation I had in November, and nobody could provide a reason as to why was I not debited as per normal. I asked that my issue gets escalated but received no email or ref number for my complaints. The worse is now they are sending me an SMS threatening to take legal action should i not pay, how ironic. Where was the SMS when they did not debit me. Where was the SMS to advise me as their customer that because of whatever the issue was my premium was not debited however they will be a double debit so that I can make provision and plan accordingly. I was never not once contacted but only being bul**** into paying or ELSE. I refuse to allow Telkom to blacklist me and tarnish my credit score whereas the mistake was never mine in the first place. I tried every means to reach out to them but got no help from their agents. So, Telkom sort us this mess or I will be taking the matter further should you persist with your legal SMS and dare tarnish my name on the credit Berea.

A very disappointed customer Thato Matolola