TELKOM DATA SIM NOT WORKING and TERRIBLE CUSTOMER SERICE

I received a call from Telkom's call center, they sold me an LTE data contract. I took a Data contract which comes with an LTE device from Telkom. They delivered the SIM and Router on 12th April 2018. On 16 April 2018, the Sim was still not activated.

I then decided to call telkom, then i spoke to (Nhlanhla) a consutant at the LTE department and i explained the problem. She said i should have asked for an order number from the consultant who sold the contract to me (well i didnt even know what the order number is for). She told me to call the new sales department to get the order number because she cannot activate my SIM if i do not have an order number. I called the new sales department (Nompumelelo - the consultant) She said she doesnt deal with orders that have been delivered so she cannot give me the order number, she then told me to call the support at the LTE department AGAIN

How is it that Telkom can collect money from my account without the order number but they cannot get me connected so i can benefit from my money.

Telkom: can someone do something, i just want to use my data which i paid for??? The only option i have left is to cancel this useless thing.

Please fellow South Africans, do not waste your money on Telkom or else you will end up like me, chasing Telkom for the services they promised to supply to you :(