Telkom Data ****

I purchased 2GB Telkom data on 11 May 2020, using my cellphone banking app. Telkom however never loaded my device with this data. I then called and the first consultant I spoke to told me this would be resolved in 24 hours, after 24 hours this was still not resolved. I've called numerous time after that but there was still not assisted. If Telkom cannot refund me, the very least they can do is load my account with what I paid for!