Telkom Data Rip-off

For 2 years I was on a Telkom mobile (wifi) package of 5GB given to me every month.When the data was finished, the service would be cut off and if i wanted to add an additional data I would call Telkom and I was very happy with that until in January 2018 I was advised that Im due for an upgrade and for a small extra fee I can upgrade my current package to 20GB daytime data with a 20GB night surfer, which is what I did. To my surprise, I have been hit with a bill of more than R3k for Feb and of more than R2k for March. When I call the callcentre I am being told that when i upgraded, automatically there is no cap on my data usage, so it goes over??? I need to call and ask for them to cap my usage. When I was on the 5GB package i never requested for anything, automatically when the data got depleted, the service was cut off and i would wait for a new month to get another data, why now was the data not paused when i reached my limit because i never authorised for this because i knew very well that I cannot afford what I pay above the 20GB payment agreement i have with them . Does this not warrant for reckless lending to begin with?? You cant just bill people and hope that they will be able to afford a service. Secondly, I want to even dispute the data usage they are charging us for. Since getting the 20GB data (which for some reason now they say it is 10GB) I only woke up once after midnight to download something that was not over 3GB and I know this for a fact because it is just me and my wife in the house (our kids are 4 and 6) ONCE and i have proof of what i have dowloaded but I have been charged for things i know nothing of. Telkom i need an investigation into this ASAP because I cannot afford this rediculous amout you billed me for especially for data that i know for a fact i didnt use. Thirdly, I have another ADSL line at my other house which have been out of service since December yet i am being billed for it every month.When i ask im told it is due to cable theft in the vaal area and the resolution date gets postponed all the time yet money is being deducted from my account every month.

I used to recommend Telkom to friends and family but after this treatment im receiving from them, I would warn people to be wary of them because we are being taken for a ride as consumers.