Telkom Data not loaded

Item: Telkom
Rating: 1
Author: Moses R

Since 01 Aug 18, my 40/40 Gig data was never loaded. I queried it via their call center, went to their various stores and all I get is that Back office is attending to matter 2 months later its still not resolved but they send messages saying my case has been resolved The strange thing is that I am still getting billed for data that I never received and no one seems to be able to assist me, I have asked them to cancel the contract but that was never done. What should I do.

Helpful (0)

Replies (1)

Telkom's replyOfficial

02 Nov 2018, 09:41

Good Day Moses

Thank you for making contact with us.

Good Day

This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom's reply02 Nov 2018, 09:41

Official

Good Day Moses

Thank you for making contact with us.

Good Day

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom Data not loaded

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