Telkom Data Misfortunes

For some time now I had (or at least I thought I did) a 15G data contract (5G anytime and 10Gnight shift). However, In recent months I realized that the 5G anytime data did not at all go far. This despite my displeasure, continued using it. Today I got to understand that I in fact did not have a 5G anytime data but 500MB which then explained why the data was depleting so quickly. Note that I never engaged in any 500MB contract with Telkom. I was left with no other choice today but to cancel the contract because it just did not make any sense to pay R100.50 or so after discounts for a 500MB contract when Telkom itself sells 1G for R99. This simply meant I potentially had been shortchanged and ****** for however many months.

Realizing that the "5G" from the other contract wasn't enough for my needs, a couple of weeks ago I purchased another contract, this time a 10G anytime Telkom contract. I got the router sometime last week and was activated around Wednesday/Thursday. I was very excited, however, before I could blink the data was depleted. I then call 180 to find out what happened, I was told only 1G was loaded and that the full 10G would be loaded on the 1st of June. Fair enough! Since receiving the 10G I've only surfed the internet googling for various information, downloaded three small applications and received and made a few video calls. Last night 3June19 the data was depleted. I've never been so angry!!! This morning (08:30, 04/06/2019) I spoke to a very polite consultant (Ms Serakwa) who took me through the times and usage and by enlarge some did not make sense whatsoever. It is clear in my mind that something is not right here. I'm not sure if this is a general problem with Telkom data, but one thing is clear, this matter needs to be taken up and resolved. I cannot allow myself to be shortchanged twice, especially by the same service provider.