Telkom data let down

Telkom

I have a Huawei mobile router; for which I purchase data via the Telkom app. More often then not, I select the “Data Bundles option”-which has a day and night data usage program. Or let me rather say, that should be the case.

I have a ton of the “night” usage data which has accumulated over time available-however, when I try to use this data between midnight and 5am, I AM UNABLE TO DO SO! The “out of data” screen appears on my phone. And requires me to buy data during the early hours of the morning.

Please address this issue-because I purchased the data plan with the intention to use it during these hours. As a customer I need to get what I pay for!

This basically means that my regular daytime data was being utilized even in the early hours!