On the 7th June i bought 150mb telkom daily data at 13:08, i soon got an SMS at 13:30 stating there is 100mb remaining. I immediately checked that all my applications background data is off, which it was. At 13:39 i got two SMS's stating that there is 8mb left and the other stating that my data has depleted. i then recharged again at 19:24 and bought 150mb daily data at 19:24 and by 19:37 an SMS stating that im left with 100mb. I then called Telkom call centre(081180) on the 8th June from my office and spoke to a gentleman named Abas Salie. The consultant could not assist as he kept saying he could not see the data i purchased on the 7th and concluded with saying that they have data problems and that their IT department is working on it. He advised i will receive an sms once the problem is resolved and also be reimbursed of my Data that has disappeared.
i then bought 10 Gig Telkom LTE data on the 14th June which i was happy with the usage until the 19th June where the problem arose again. All apps were closed and background data off then i was surprised to get an sms at 19:46 stating that i'm left with 478mb LTE Anytime data. i then got another sms at 21:17 stating that i have 81mb left and then two sms's at 21:19 stating that i have 4mb and that my data has depleted.
20th June i called the call centre again(Consultant - Collen) and he advised that he can not see anything that's using up my data after constantly saying he is checking on his sytem.
I was not assisted at all and am skeptical of buying any data. i thought porting from MTN to Telkom would be better but clearly these mobile networks are one in the same.
Very unsatisfied!!!
Hello kgosi-dj-kaygee-seane
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Noleen
Telkom Social Media Team
Best regards,
Hello kgosi-dj-kaygee-seane
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team
Best regards,
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