PA
Petros A

1 reviews | Active since Oct 2009

16 Sept 2015, 12:23

TELKOM DATA DOES NOT LAST SINCE AUGUST

From August 2015 my GB data which normally lasted me a full month, was depleted within two weeks, hence my enquiry on 22 August, after I had purchased a further 5 GB which also got depleted within days. The same thing has happened with my September 10 GB data, it was depleted by 15 September 2015. I have reduced my data usage to a bare minimum. In the meantime, I still have not received a response to my 22 August 2015 enquiry, I call and get told no one has looked at my enquiry, I even emailed but there was no reply. Note that this is a business account and because of this I am not able to conduct my business. I am not going to buy any more data from Telkom because obviously the data is going to continue to be used up with no explanation. I have done my own investigation and established that when I took out the contract, Telkom charged me for usage of data within the Telkom network but since August Telkom has opened my usage for other networks and other networks charge higher rates for data usage. This is ********* and I am terminating my contract.

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Replies (1)
Telkom
Telkom's reply16 Sept 2015, 15:32
Official
Hello petros,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM146285

Regards
Luleka
Telkom Social Media Team

Best regards,