Telkom Data deal that sucks....Stay away...

Worst ever service , *********** technical dept and uncaring service agent. Got me a Telkom Data deal late on 2023 , uncapped data at a great price. Was helped by a local Telkom reseller in Port Shepstone and with in 2 days my sim was active and it was all honky dory no problems at all....had a home router with a different service provider at home , this had my Telkom sim in my phone and a router at home for the kids home schooling to be done ....All was fine.....Then we moved and the home service provider could not assist us any more, because of my brilliant service I received thus far from Telkom and the fact that I tested the coverage at the new address we decided to get another uncapped sim card and utilize that for the kiddies home schooling ......WHAT A MISTAKE.....Got the new sim card paid activation fee R149 plus a month ahead R599 for the new sim ....5 days and the new sim not connected , after we as the client queried this we were told Telkom working on it....( no real person all done on watts up) old sim working 100% new sim not...we were told to go back to the reseller and get a new sim . 10/04/2024...Round trip of 80km....This new sim is loaded and working....Great ...tested new sim all seams fine....Come Friday 12/04 at around 18:00 both sims disconnected....even the original sim....ever since the old sim and new sim does not work ....when the old sim comes on sporadically it runs out of data bundle ...how is this possible on an uncapped plan?.....Telkom refuses to speak to us as we requested manager to call us, the new sim has not worked since we got it on 04/04/ 2024.... THUS TELKOM HAS EFFECTIVELY ****** BOTH MY SUBSCRIPTION AND CONNECTION FEE....I paid up front for a service that they are not delivering and refuses to engage in meaning full talks to find a suitable resolution .My children's home schooling currently behind because of this....