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Saiyuri S

1 reviews | Active since Mar 2018

27 Mar 2018, 12:58

Telkom Data contract Terribel Service !!!!!

I am utterly disgusted with Telkom service and customer care when it comes to cancelling contracts.

Firstly I have been **** to by the guy who approached me for a contract, his words sold the device very well, but upon receipt of the two routers I have had terrible service , poor battery life and continous disconnection.

Upon these issues I did notify them to cancel contract due to my issues, they confirmed receipt and gave me a case number of which does not matter as I am still waiting for someone to contact me with respect to confirmaation of cancellation . What is most disturbing is that call agents keep promising to give me feedback and I receive nothing.

the most annoying is having to hold for more than ten minutes a time to try and get through to someone who then never even answers or assists with proper feedback.

I am now seriously frustrated by this due to the amount of empty promises and no call backs from you guys.

I totally understand that everyone is busy, however you cannot be so busy from the 05 March 2018 to be totally oblivious to my queries. I have advised of cancellation during the cooling period and was assured by one of your agents that there will be no costs involved with cancellation as i have contacted you guys within the "cooling"off period. BUT i receive an itemised billing AGAIN WITH THE INCORRECT PRICES AND OVERSTATED COSTS WHICH YOUR sales agent refused to disclose !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Is this how you take care of CUSTOMERS??????

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Replies (4)
SS
Saiyuri S's update03 Apr 2018, 18:36
Reviewer Update
Till date no response. Useless !!!!!! Telkom is just **********
SS
Saiyuri S's update19 Apr 2018, 17:01
Reviewer Update
Hi, I have been emailing your assistants for over a month and they all pretend to have amnesia or access to no emails after I still repeatedly phone in with no luck and also email with no luck. I would really like to have some solid feedback as your reference numbers do not mean anything if you guys still debit me for no reason after confirming to me that I am not liable for any costs due to the fact that the cancellation was done prior to the window period ending. I am utterly horrified by the fact that I still havent received an apology or a phone call with solid feedback from you guys. I have always been an avid supporter and have had bills paid timeously , clearly this does not matter to you guys as I am still treated with pathetic service? I see that Hello peter does not even get taken seriously by you guys as you still take weeks to even acknowledge this query. I would like to know how TELKOM is going to reimburse me for all the worthless calls and airtime wasted as well as all the charges from my bank due to me having to always dispute your senseless debit orders. A word of advice if you guys will even take it, do not get such ridiculously *********** people to SELL your data contracts if they themselves can lie to the public about the functionality of the device and the product. Sell Direct and Telkom are by far the worst combination ! Lack of common knowledge and customer ethics!
SS
Saiyuri S's update14 May 2018, 12:44
Reviewer Update
I am still waiting for you guys to call??? received another statement from you guys for NOTHING that you have provided! Your reference number : AI **********
SS
Saiyuri S's update19 Sept 2018, 16:14
Reviewer Update
Will SOMEONE at Telkom get back to me on this??????????????????????????????????????????????????????????????????????????