Telkom data contract- ****!!!

<p>CASE NUMBER: ********** 1</p> <p> </p> <p>I am an extremely dissatisfied customer of Telkom Mobile. In November of 2016 I took out a 24 month x R99 data contract (2gigs + 10gigs) via the telephone, for my son and I ever so regret it. This entire contract after 24 months would have cost me a total of R2 376. By the end of March 2017 my bank account has already been debited with a total of R4 378.58. My bank account has been debited as follows:</p> <p>30/12/16 R456.08</p> <p>31/01/17 R356.50</p> <p>28/02/17 R958.50</p> <p>31/03/17 R2 607.50</p> <p> </p> <p>For the first deduction, I thought it probably was to do with the pro rata calculations of my previous contract which was a 7.5gb contract.</p> <p>It was only in March 2017 that I received an SMS from my bank indicating that an amount of R958.50 was deducted from my account for Telkom Mobile. It was then (10/03/17) that I contacted the billing department to find out what was going on. I was told by the consultant that I was liable for all these amounts as it was due to usage above the normal 2Gigs. I tried to explain that I was under the impression that a 2gig contract was limited to 2gigs as in my previous contract and once it was finished it stopped. I was informed by the consultant that the contract had a limit which had to be set by myself. This was a total shock as I was never informed of this when I took out the contract. The consultant told me that if I wanted to pursue the matter I should lodge a dispute and provided me with an email address: ********** . This I did but up to today have not received any feedback from my email. In this email I requested for the recording to be checked as I was not informed of the spend limit to be set.</p> <p>On the 18/03/2017 I decided to go to the local Telkom Mobile Store in Lenasia where I explained to the consultant (Zanele) my predicament. She told me that as far as she knew I should have been informed and even if I was the default limit was R500 and then they should have informed me when the R500 limit was reached. So how could February have a total of R958.50 and March a whopping amount of R2 607.50 and this too only for the first 10 days as soon as I was informed on the 10 March 2017 of this totally ********* situation I switched off the router and out of fear of more money being taken from my bank account have never switched it on again and I don’t think I ever want to switch it on.</p> <p> </p> <p>Zanele lodged a dispute for me but the reply was that I had to bear the costs. Knowing very well that this was totally ********* and unacceptable to be paying such huge amounts for a R99 contract I requested her to re-lodge the dispute but in vain.</p> <p>I am now requesting that Telkom Mobile cancel this contract and refund my money please and that in future customers should be informed of all these “********* fine prints”. I am unemployed and this has been a real knock to my pocket. I feel that I have been cheated into something which sounded so good.</p> <p>I am truly disappointed in doing a deal with Telkom Mobile.</p> <p> </p> <p>Yours sincerely</p> <p>Aslam Ahmed</p> <p> </p> <p> </p> <p> </p>