<p>I got bad service from TELKOM after taking a WI-FI contrawith them.I gave them correct banking details and they captured wrong ones and stopped the service after 3 months and still continued billing me for a service that I wasn't getting.I lodged a case with their branch in Maponya Mon the 29th June and they promised to get back to me in 14 days and nothing happened until I called again on the 4th of August because they continue billing me for data that they stopped me from using.They then sent me a message on the 9th to call Donald on ********** and the guy was useless ,he wanted to cancel the data billing and then have me pay for data that I'm not gonna be able to use until I pay for the first 3 months which I agreed to then I said I'll pay it in cash by month end.He then said as of tomorrow I'll be billed for this month's data even though I can't use it and I plainly refused to pay for a service that I can't use.I feel bul**** because I got into a contract with them.PLEASE HELP!!!</p>
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Bronwyn
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Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
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Hi nutty-arthur-tlhame
Please be advised that your query is now with Collections Team for further assistance, please send us the correct banking details at ***
We apologise for any inconvenience caused.
Regards,
Launa.
Telkom Social Media Team.
Best regards,
Hi nutty-arthur-tlhame
Please be advised that your query is now with Collections Team for further assistance, please send us the correct banking details at ***
We apologise for any inconvenience caused.
Regards,
Launa.
Telkom Social Media Team.
Best regards,
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