Telkom Data Contract

We all aware of Telkom direct Data stores in shopping malls, but be warned about the express stores, they are franchises, at the time I believed these were one and the same, but to my disappoint the experience from the Express stores, specifically Tygervally and N1 City was a complete nightmare for the past 8x months, originally I app**** for a (30GB) data contract on the 27/03/2018 I received an email that my application was declined and all documents have been shredded, happy with that and closed this chapter. End of that month suddenly Telkom started deducting R2500.00 from my bank account, when querying this Telkom informed me I app**** for a full data package contract and it was approved, something I was totally unaware of, I immediately returned to the Telkom express store in Tygervally where my original application was submitted and they informed me that the Telkom N1 City express store submitted this full package contract and gave us the detail of the store manager Rodgers Nyundo, I then went to the bank to reverse the debit order as this is a ********** case using my credentials without my permission. I started communicating with Rodgers Nyundo at N1 City and he then after some time sent me a cancellation document to complete, my response questioning why must I complete this doc if I never app**** for the contract in the first place. weeks later he responded and said that Telkom would cover all the bank costs and made arrangements to resolve this contract dispute, and this without my cancellation signed document (interesting), this has been a continual process now for over 8x months and no resolution from Telkom and the bank costs keep on accumulating. With no resolution I went back to Telkom Tygervally, because that’s where my original application was submitted as mentioned earlier, and with no luck in resolving this issue, I decided to go to the Telkom Express N1 City to confront them directly, on my arrival the staff informed me the manger just left the shop quickly, while discussing the issue it came to my attention the Tygervally branch had contacted the N1 City Manager and informed him I’m on my way to his branch, how convenient, now his basically missing in action and every month the debit order is deducted from my account, frustrating now Telkom are sending me SMS and letter notifications that this account is in arrears and will be handed over for legal action, ( I never app**** for this contract) with no results in resolving this and all the different explanations of how this happened I’ve come to the conclusion that these two branches are in cohorts, how would my credentials end up at the N1 City branch if I’ve never been their? My pertinence pertaining or relating directly and significantly to this matter in hand has come to an end and they leave me no choice but to report this ********** case to the authorities, hope Telkom will consider investigating these stores. P.S. who received the wireless device with that full data packages, should be a concern to Telkom?