CH
Cuan H
1 reviews | Active since Oct 2012
23 Apr 2015, 20:36
Telkom Data Charges
My account had climbed astronomically. No prior warning or choice of package change.<br> logged a complaint on 14/315, given case number ***9.<br> Logged an on-line email on 17th March .. copy attached.<br> Phoned on numerous occasions told that the matter had been \escalated"<br> Phoned again on the 17th April when new account arrived. Again told it had been \""escalated\""<br> Went into Telkom Westwood Mall"
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Telkom's replyOfficial
23 Apr 2015, 20:48Hello Cuanhog,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106146.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106146.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply23 Apr 2015, 20:48
Official
Hello Cuanhog,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106146.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106146.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,