SW
Sydney W
1 reviews | Active since Oct 2014
15 Oct 2017, 12:22
TELKOM DATA CATASTROPHE
I've seen Telkom customers with similar experience - ADSL data simply gone, and no assistance from this dismally slack company. Within the first 6 days of October 20 GiGs consumed into nothingness!! On 6 Oct I mailed ********** No acknowledgement, so I mailed again on 9 Oct, at least to just get a response of receipt. Nil. On 12 Oct I mailed them from another email address. Nil. In the meantime the data usage is climbing by multiple Gigs each day without me connecting!! Must I pay for this data? I've phoned Telkom (1020), been into the shop, but NO one can assist. I must mail "abuse" but they're not responding or don't care. This is a display of pathetic service, and a message to change your provider. Yes?
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Replies (2)
Telkom's replyOfficial
20 Oct 2017, 09:19Good day
Thank you for making contact with us. Please also send us a private reply with your ADSL number and affected username.
***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply20 Oct 2017, 09:19
Official
Good day
Thank you for making contact with us. Please also send us a private reply with your ADSL number and affected username.
***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
SW
Sydney W's updateReviewer Update
20 Oct 2017, 12:49Dear Moenieb
Thanks for the reply. I am VERY frustrated and NOT impressed with Telkom.
Ref you gave: AI***
Username: ***
ADSL No: ? Where do I find this? Is it my account number?
Regards
SK WARREN
SW
Sydney W's update20 Oct 2017, 12:49
Reviewer Update
Dear Moenieb
Thanks for the reply. I am VERY frustrated and NOT impressed with Telkom.
Ref you gave: AI***
Username: ***
ADSL No: ? Where do I find this? Is it my account number?
Regards
SK WARREN