Telkom data and service

I have router with a sim card from Telkom where I load prepaid data, in the past week or so I loaded 120gigs of data and I keep getting a message from Telkom that I am out of bundle.

I have contacted Telkom various times and spent 20mins on the phone on Friday to sort this out, the agent advised that I do have a balance but after giving me multiple instructions to perform it still did not fix the issue.

Now I still do not have internet and can not sort out the problem.