JM
Johan M
1 reviews | Active since Feb 2021
29 Apr 2021, 15:48
Telkom data alloction is incorrect
During the last quarter of 2020 I entered into a 80gb lite data deal amounting to R199. 40gb day and 40gb night data. I suspected that I don't get the right amount of data. At the end of March I used all my data except for 5,69gb day data. Then as proof of suspicion I received 40gb day and only 20gb night data. On 6 April I raised the issue and I got feedback from Moho that according to there system I got the correct amount of 40gb day and 40gb night. I forwarded screenshots from telkoms app taken on 1 April and it clearly shows that I only received 20gb night data. She said she will investigate and that I could check the data allocation at a Telkom branch. This would only reflect the same info she gave me I could never have used 20gb in a few minutes in the first as she claims. DoesTelkom do this to short-change there customers. Love to hear from them
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Replies (2)JM
Johan M's updateReviewer Update
06 May 2021, 11:57Follow up...the same happened on the 1st of May...20gb night data short. I popped in at Telkom N1City and an staff member confirmed that I did get the night data in question. I pointed out that it doesn't reflect on there app and she could not answer that. Now I will use the 20gb night data and see whether the promo night part will kick in as explained by her. Last month nothing kicked in and my anytime data was used.
JM
Johan M's update06 May 2021, 11:57
Reviewer Update
Follow up...the same happened on the 1st of May...20gb night data short. I popped in at Telkom N1City and an staff member confirmed that I did get the night data in question. I pointed out that it doesn't reflect on there app and she could not answer that. Now I will use the 20gb night data and see whether the promo night part will kick in as explained by her. Last month nothing kicked in and my anytime data was used.
JM
Johan M's updateReviewer Update
14 Jun 2021, 18:21Final follow up/Conclusion...I did use the allocated 20gb night data for the month of May as indicated in the Telkom app and you know what? The other 20gb kicked in to make up the total balance off 40gb night data. Due to their faulty app I lost out on 100gb night data over the period. I do suggest that Telkom upgrade their app to reflect the correct allocation of the data allocation by their system. I was told that this happens due to the fact that they up graded an old package deal called, sim-only SmartBroadBand 20gb, to a 80gb (40gb day and 40gb night) promotion...this brought all the confusion. After all this I will keep the rating at 2 stars as no one from Telkom gave any feedback about the previous posts.
Its easier to keep a customer than to get a new one. Is this Telkom's motto or not?
Johan (Account No ***)
Its easier to keep a customer than to get a new one. Is this Telkom's motto or not?
Johan (Account No ***)
JM
Johan M's update14 Jun 2021, 18:21
Reviewer Update
Final follow up/Conclusion...I did use the allocated 20gb night data for the month of May as indicated in the Telkom app and you know what? The other 20gb kicked in to make up the total balance off 40gb night data. Due to their faulty app I lost out on 100gb night data over the period. I do suggest that Telkom upgrade their app to reflect the correct allocation of the data allocation by their system. I was told that this happens due to the fact that they up graded an old package deal called, sim-only SmartBroadBand 20gb, to a 80gb (40gb day and 40gb night) promotion...this brought all the confusion. After all this I will keep the rating at 2 stars as no one from Telkom gave any feedback about the previous posts.
Its easier to keep a customer than to get a new one. Is this Telkom's motto or not?
Johan (Account No ***)
Its easier to keep a customer than to get a new one. Is this Telkom's motto or not?
Johan (Account No ***)