TM
THALUKANYO M
1 reviews | Active since May 2013
30 Nov 2015, 13:27
Telkom Data.
I have a 5GB and 15GB night surfer package with Telkom and from October 2015, whenever I browse the internet after 00H00 I use the 5GB data and not the 15GB night surfer data. I called Telokm 3 weeks back to enquire about this and first time around, my case was closed without nptifiying or calling me to find out more about the problem. I then made contact with the call centre again (about 2 weeks back) and I was told that my case is being looked into. Today its the last day of November and i had to buy more data to be able to browse the internet. What will happen to the data that i paid for and never made use of because it is now taking Telkom 3 weeks to solve my problem?
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Telkom's replyOfficial
30 Nov 2015, 18:52Hello mphepht,
Case ***8 is open, we have sent you an email and we are waiting for your response so we can assist further.
Your social media reference number is SM172983.
Regards,
Joshua
Telkom Social Media Team
Case ***8 is open, we have sent you an email and we are waiting for your response so we can assist further.
Your social media reference number is SM172983.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply30 Nov 2015, 18:52
Official
Hello mphepht,
Case ***8 is open, we have sent you an email and we are waiting for your response so we can assist further.
Your social media reference number is SM172983.
Regards,
Joshua
Telkom Social Media Team
Case ***8 is open, we have sent you an email and we are waiting for your response so we can assist further.
Your social media reference number is SM172983.
Regards,
Joshua
Telkom Social Media Team
Best regards,