Telkom damaging customers credit report

Good Day

I must start off by saying how disgusted I am with the shocking service I am receiving from Telkom. I have settled my account in January 2016, I have been struggling for almost two years now to get a paid-up letter from Telkom and for them to update the credit bureau, this account is STILL showing on my credit report with an arrears of 3 months which is affecting my credit score badly.

I must go through the same cycle EVERY time I phone in.

First, I was told to contact VVM, VVM said to contact Telkom as the account was withdrawn from them

Phone Telkom numerous times

New consultant allocated to me as they don’t know who the agent was who assisted me before them Query logged with credit management Assure that I would be contacted within 24 hours.

The next consultant is worse than the previous one.

First the consultant lies about who their team leader is. Then I have a consultant lying about logging an incident, I have team leaders reading my mails but not responding. Consultants who puts me on hold for days hoping I would drop the call so that they don’t have to deal with the issue.

When will this end? I am trying to purchase a house and its affecting my purchase badly now I must deal with the pathetic service I am getting from Telkom.

And if I log a complaint on hello peter I will get the “your complaint has been received and sent to the relevant department your ref no is ###” but still nothing is done about it.

I need this sorted ASAP