Telkom Damage Good and Bad Customer Service

Telkom has the worse Customer Service, but very quick to sell their damage goods to consumers. I contacted the Customer Service for help as I've been calling numerous times as my pre-paid wireless phone is not within use and requested a Team Leader or Supervisor. I was told by the consultant, Athandile that her Team Leader or Supervisor, Sibulele refuse to speak to me. The South African unemployed rate is so high to reduce this we can fire the useless, pathetic employees that refuse to do their job's which they earn a salary to do so. How did Sibulele pass his interview to be promoted as clearly within the interview one is asked about your customer centric, which he clearly does not have. Now I am stuck with a damage telephone it now seems as if my house is Telkom's storing facility for damage goods.