Telkom

On the 27/12/2020 I purchased 20GB data on telkom( 10GB for anytime and 10GB night data). On the 6/1/21 I was surprised to receive a message that my anytime data bundle has depleted as I use data most of the time at night. I checked my balance and found out that my night data is still 10GB it has not been used, All along it is my anytime data I have been connecting with even during night suffer hours. I am now left with only the night suffer data which is not connecting evening during night suffer hours. I called telkom there's no consultant available during night hours. I eventually got a telkom consultant to report the matter to yesterday she advised me to switch off my phone and on again at 12midnight then it will connect. I have been switching my phone on and off putting it on flight mode and out it is simple not connecting. When I check the data balance 10 GB is still available. The lady I spoke with took my details and gave me a case number *** and promised me that someone will call me with regards to the matter and d nobody has called me. I am unable to do my work time is going as the data will expire unused on the 27th of this month. Please help me.