Telkom

I am livid so early in the morning because of Telkom . I had a phone insurance policy with them which I canceled in October 2021. I received an email confirming that my policy had been canceled and that the last debit order will be in November 2021 (which I did not have a problem with). The problem started when they continued with the debit orders even after November. The call centre agents were of no assistance to me. On the 4th of January 2022 I received an invoice again, I sent an email to the consultant who sent me the confirmation of policy cancelation asking him/her to explain why I am still receiving invoices and debit orders even after I have canceled my policy with them, I did not receive any feedback. I continued sending emails I have a whole thread of emails where I was basically talking to myself.

They then debited again in January 2022, which I reversed. The day after I reversed, I received an sms from them stating that my query is being attended to. I found it very unpleasant that I had to reverse my money in order to get some sort of communication from Telkom, yet I have been sending emails for months without any response. Anyway, I still have not been contacted for updates or feedback pertaining my query. Instead, I woke up with another debit order today, this time around it was from their debt collectors, they debited an amount that is less than the usual debit orders from my account without my consent/authorisation. Infact Telkom never even communicated this to me , so I reversed that too! Andinityali (I do not owe you) Telkom, if anything, you owe me!

I am beyond livid and what makes me more angry is the fact that I have to come to these lengths to get basic custmer service from Telkom, because I am sure that I will get some attention from you now that this is in public.