Telkom cuts service before end of contract instead of fixing fault

Plain and simple. the Telkom fibre contract at my premises was cancelled, my scheduled cut off date for the service is roughly on the 2 November 2019. I called on 17th October to log a fault, then called back on 21 October 2019 to follow-up and the operator informed me that they have cancelled my contract 2 weeks earlier instead of tending to my fault.

Anybody else who has had there service terminated early please contact me, I believe this is happening more than we realise and is worth looking into. Is this even legal?