Telkom cuts off all ADSL lines but only a request for 1 was requested

Both lines has been deactivated but a request was created only to deactivate 1 ADSL Line. We have 2 lines and 2 different account numbers. My ****her phoned in to deactivvate only the 1 ADSL line on the 1 account. A few days later both lines are deactivated for some unknown reason. We have been making calls to put the line that was not requested to be deactivated back online as we did not request the 2nd line to be deactivated. The response that i we got from Telkom was that it can take 3-5 working days or longer and that we need to send a mail to put the 2nd line back to activated mode. WHYYYY? Telkom Stuff up the request and now we have to be make arrangements to get the 2nd line back on again. You see that is why Telkom has such a bad reputation because the person that my ****her dealt with did not listen as only 1 line needs to be deactivated. (Telkom does not listen and only wants to take your money, I honestly think that Telkom does not want Customer satisfaction) Still can't believe that we need to go through all this **** just because Telkom stuff up. My self and my dad has been driving between work and home just to send mails to telkom and then it came back as "Email deliver failure notice - Email does not exist" The email they provided just point to a dead end it seems. I am super angry and frustrated regarding this. I really hope that a Senoir person or even the Head of sales and account manager reads this! The request to cancel the order was place on the 29th of May 2018 I work in a call managing envioroment myself and i had never got something like this at my Work. Go and pull that call and listen carfully as my ****her requested that only the 1 ADSL line on the 1 Account needs to be deactivated.

I do hope that a Senior person phones the number that i have put in below into the Cellphone Number sention.

This is so bad and i wish that i can give a rating of 0 as the lowest!!!