Telkom cuts ADSL line while investigating account

I've reported a problem with my billing regarding services that I'm being billed for but that I'm unable to use. The query was acknowledged and being investigated. In the meantime, I paid part of the account. Without any notification, my ADLS speed started dropping dramatically until it just stopped working all together. Another support enquiry revealed that my account has been suspended due to non-payment. <br> Part of the problem is that is so difficult to contact Telkom. Emails take days before they respond while phone calls take a minimum of 15 mins before you reach someone.<br> Great way to resolve problems, Telkom.