AH
Amanda H

1 reviews | Active since Mar 2017

12 May 2017, 14:29

Telkom cuts ADSL line for no reason!!

<p>I have been a Telkom client for several years now and, after a shaky start in getting me up an running, all has been going well. Until this morning when I received an sms from Telkom advising me that they 'are saddened that I have had my ADSL line discontinued and hope to see me again soon'. I DID NOT discontinue my ADSL line! Now I'm spending the whole day trying to have my ADSL reconnected. I'm being shunted from Technical to Sales to Orders and back again without success. If only they had competent staff to sort their stuff ups out. I was told this morning at 10h00 that it would be resolved and when I followed up at 13h55 they deny having reinstatement instructions on record. Again promised to sort it out but I can see I'm going to have no internet this weekend. At this rate I don't think I will stay with Telkom much longer. Very disappointing client service!!</p>

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Replies (2)
Telkom
Telkom's reply12 May 2017, 15:23
Official

Good day Amanda,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

AH
Amanda H's update12 May 2017, 16:52
Reviewer Update

3 Hours later and still no internet access