Telkom Cut me off again!

After complaining and having ongoing outstanding unsolved account queries for a year and a half, and Telkom *******LY billing me for a package (500 something) that I never asked for, I got a R2000 bill I refused to pay and now they have cut me off. so clients call in and it just rings endlessly. I have no internet access and had to buy a router. I am fed up with Telkom business, they give you what THEY want, not what you ask for, and then they expect you to pay? I want my outstanding bill WIPED CLEAN and start afresh with NO PACKAGE as I asked for, all along.