Telkom cut me off after my Fathers passing

I am deeply disappointed and frustrated with the way Telkom has handled my account during a very sensitive time in my life.

Following the passing of my father, I engaged with Telkom to ensure continuity of services and was clearly advised that we would proceed with a change of ownership on the account. Based on this agreement, I expected a smooth and respectful transition.

Instead, without my consent or any proper communication, Telkom proceeded to cancel the contract. This has caused unnecessary disruption, stress, and inconvenience during a period where I was already dealing with personal loss.

It is unacceptable that after agreeing on a process, the company would take unilateral action that directly contradicts what was communicated. This reflects a serious lack of coordination, empathy, and professionalism.

At this stage, I have reconsidered my relationship with Telkom due to this experience.