Telkom cut ADSL before contract expired

In Nov 2015 we will move out of our complex in Greenstone Hill, Strelitzia, and move to a new apartment in the area. Telkom advised us that our new complex will not have ADSL infrastructure yet. Therefore we cancelled our month-to-month contract on the 22.10.2015 to the end of the months. The same day Telkom cut our ADSL line even though payment was given until the 31st of October. We called the helpline and were advised that the line was cut unreasonable but they could not assist us via phone. Therefore we went into the Telkom customer service shop at Greenstone Mall. The \business consultant"gave us the following order number ***A but stated that he was unable to help is immediately"