Telkom - Customers time is worthless

I required activation of my already installed line, I assumed that this would be an easy task. . . so I walked into the Boulders branch and signed up.<br> <br> I received a SMS that a Technician will arrive at my residence on 02/02/2016 anytime between 07h30 and 16h00; as such I booked a days leave and waited patiently. At 12h00 and 15h00 I called the call center to inquire if the Technician was on his way. I was assured on both calls that the Technician was deployed and that he is \definitely on his way\" and that I must just wait. <br> <br> Needless to say, Telkom left me high and dry, I received no apology when I called the next day. I am sure that if I hadn't inquired