Telkom Customers Care is Kaaaaaaaaaaak

Telkom mobile recently introduced “Emergency Top Up” ( ETU) now this seems like a good idea to use when one can’t get to the store but needs airtime urgently. However only after purchasing this “ETU” I realized how useless it is and it’s a ****. I bought emergency airtime to convert it to data so I could urgently send emails to a potential client just to find out that this airtime can only be used for “Voice calls” and nothing else. Telkom usually gives FREE airtime with all airtime purchases and that FREE airtime is too limited to voice calls only. That is fine because it’s free anyway but to me it’s senseless to limit airtime I’m paying for with interest so I can’t use all the services I require in my everyday life. It’s ******* to me because I use Voice bundles( minutes) to make my calls now I’ve payed Telkom for my ETU but I’m still stuck with that whole amount and it’s useless to me because my voice calls are billed from my minutes. I tried to contact “customer care” to no avail I spoke to a consultant who told me there’s nothing they can do to reverse the ETU and promised to get back to me till today no one has gotten back to me. Their social media interaction is as useless as inboxing a slay queen because they don’t even bother to reply they reply to every 67th person once in a while when they feel like it, anything further than that they couldn’t care less. I’ve been a subscriber for many years and converted my whole family to Telkom mobile for convenience I will definitely port elsewhere and recomend the same for all my friends and family as they trust my judgement as someone working in telecommunications. I’ve had nothing but a good experience with Telkom Mobile until I needed “ customer care” and then realized how useless and non caring for their subscribers they are.