Telkom customer that gets assistance from CELL C!!

Bad start to a day that ended me ringing the CELL C in store service bell. I locked myself out of my phone, could not remember the pin code that the new telkom contact phone requested. Went to The Glen to visit Telkom store, as the lady i signed up with was awesome, assuming that i would get the same service that I'd been introduced to. Well i was greeted by 3 disinterested women namely(so they wrote down): Simphiwe Gela, Nozipho Ntshobodi and Zanele Nhlapo. I knew in my mind that the only option was to reset my devise but just wanted confirmation. I was told that the technician was off and that i would have to drive to South Gate or Eastgate to speak to one. I requested that they phone up one of those 2 stores and allow me to just confirm my suspicion. ..well i was told that they're not a call centre that they are a walk in store...i have never in my life have seen 3 so disinterested people in assisting a customer...s? where does CELL C come in, i was furious and walked to CELL C to be grated by Lionel Keyser. Although i am not a CELL C he saw that i was quite frustrated and he proceeded to assist me. He confirmed my suspicion and i reset my phone. He stood with me,he is FAB