Telkom customer support needs support

Telkom...... So last month I request that my email address be updated. I get an email from Telkom to verify that the email address has been updated. Ever since then, I no longer receive my invoices. Not on the old or on the new account. When I try to log into the new (beta) Telkom portal, there are no accounts listed on my old or new email address. When I try to add an account, I get an email that says "The account has already been associated". When I try to log into the old Telkom portal, no accounts are listed. When I try to add an account, I get the same error message.

I send an email to obill, the address provided in the emails that I get from Telkom. I then get a response the next day that says my query was attended to. The issues persist, nothing has been resolved.

So I decided to call Telkom on 10213. I go to the accounts department. Accounts tell me that they cannot help me and they put me through to technical support. The call drops. I then call 10213 again, and press option 1 for technical support. Technical support tells me that they cannot help me, I need to talk to customer service. The tell me to call 10213. I call the number again and there is no option for customer service. I go to accounts again. Explain the problem and the lady in accounts tell me that I am in the correct department. The lady then proceeds to try and assist me and suddenly her system goes offline.

I wish that I can move away from Telkom and keep my landline number. Telkom is absolutely useless.