Telkom Customer Support is a Circus Act

I simply requested a new line to be added to my house because the old one was noisy and beyond repair. The idea was to connect the new line, set up 10mb adsl with Crystal web on the new line, then cancel the old line. Sounds simple enough? Telkom made it a living nightmare! They kept doing things I did not ask...at one point they had put Telkom data on both lines and it was a headache rectifying that mistake. Today after FINALLY getting all set up on the new line with Crystal web, I phone telkom to cancel my old line since the new line was working well. I beg the consultant to make sure she's cancelling the OLD line, she reassured me that she did. An hour later - guess which line was cancelled? The NEW line! It's either that they are *********** or that they have malicious intent toward the customer. I feel like the lady at cancellations did the opposite of what I requested intentionally! I'm at my wits end. I'm back at square one, sitting with my noisy old line and my sparkly new line is now dead! Nobody is answering the phone at the helpline. I am near tears - this battle has lasted over a month! I can't even count the number of calls I made! Telkom doesn't seem to care!