Telkom Customer Services Useless

I am not sure why I got duped into buying a data contract with these clowns. The connectivity is very flaky, like when you need it then nothing. Over two months ago the sim died. However I try, I seem unable to raise support from these people. The mails are acknowledged by the system, but after that...nothing. On my previous land line I got sued for non-payment, the same service level only enabled me to get it through to them that the account was paid up and that via the lawayer, who seems to be their forth-tier service desk, one that calls you and actually does something by the interaction. So, why the rant? Please, if you have any choice, never use Telkom. Let them cease to exist as they are useless and should not be part of our Telecom options.