Telkom Customer services is non existent - Menzi Magubane - Teamlead

Telkom changed the standard debit order amount to less than the normal amount in Dec. They now disconnected the line and charged us a reconnection fee. How I see it, it is not my fault. We've paid the shortfall but why should I pay the reconnection fee.

I've contacted their accounts department to log an issue as online you can't do it. I was asked to send a mail which I've send to ********** as well as the teamlead ********** The teamlead Menzi Magubane requested for additional info which I've send. I've been asking for an update via e-mail for more than a week now and they both just ignoring the mails.

What can we do?