Telkom Customer Services is like talking to a brick wall!

Case number : ‪ ********** 8

Since 2016 May Telkom owes me an amount of +R3000 due to a cancelled contract within the time frame.

I made several attempts which placed me in many inconveniences such as taking off from work and going into stores running up my cell phone bill trying to resolve this queries to standing in long queues in the bank for debit reversals and simply had no justice or satisfaction.

I gotten through people in the credit department (i have emails as proof!) saying the matter has been resolved and I will receive a credit back but since March 2019 no one is responding to the emails nor have i gotten any credit. I was told to send my bank statement for the refund to (Chanel Delo) ********** but she ignored the emails after the telephone call.

This is my last resort as i am not gettin any joy from anyone from the department cause it seems as if talking to a blank wall with these email correspondence and call centres because moment they cut you off they just dont care and you shoved to someone else to deal with the same problem... And it goes on with it not getting resolved.

Last person that delt with Chanel Deloc **********

Hanisa T Bell ********** (the store which emailed my bank statement for refund when requested)