Telkom Customer Services

Honestly, I would rather give them no stars at all!!! I have been trying for nearly 2 weeks to cancel my Fibre package that I took under Telkom and Vumatel a year. The contract expired in Feb, but I still get billed. Whenever I phone, I wait +- 30 min before I get through to a consultant and when I do get a consultant every one of them refers me to another number, so I end up phoning the same numbers multiple times. They have also hung up on me after I have waiting 20 min to get hold of them. Whenever I do get to speak to someone they constantly tell me that their systems are offline. So now I am expected to pay for something because they don't know how to cancel THEIR service... I am absolutely DISGUSTED with Telkom. I have never experienced such POOR AND APPALLING customer service in all my life.