TELKOM CUSTOMER SERVICES

I had a no land line for 5 days. I reported it and it were fixed. I received a SMS on the 13-05-2018 from them (ref nr ********** 3) to inform me that the applicable credit will be app**** to my next invoice dated 08-07-2018. Nothing happened. I called again on the 21-06-2018 and another SMS (ref nr ********** 6) were sent with the same promise. July still no credit given. I called them again on the 20-09-2018 to follow up and I were told they are attending to it as there were back log. It's been 4 months and still they have not credited my account. What they have done is charged me for a so called late payment while my invoice shows payment received 01-09-2018. I asked to speak to a supervisor and the phone were put on the table for me to listen to the office chatter in the back ground. I hanged up after 25 minutes. Guess what I received another SMS. This is by far the worst customer services I have ever seen. I won't hold my breath that anything will be done.