Telkom Customer service/fault finding Non Existent

On the 4th of December 2019. I reported that my mobile network speeds which were averaging 20mbps when I took out my contract. Were now down to 0.5mbps on a daily basis. Reference number ***6

It has been escalated about 5 times since then. I get told I will be contacted shortly regarding the matter. But that never happens. Every time I contact them, it gets escalated again. Yet nothing happens.

This is experienced on both my mobile contacts and is definitely an issue in the area and as in other areas the speeds are up to where they should be.

They do not repsond to compaints or faults. What now? These slow speeds are going on 2 months now and 1 Month waiting for them to contact me. Pathetic customer service and absolutely appalling product they're pushing.