Telkom customer service.... what service?

I lodged and enquiry to Telkom with regarding to my account billing in the 07/12/2017. I have spoken to: - 8 call centre agents (who all informed me matter is escalated; I have the names, dates, emails and time I spoke to the agents). - 2 call centre supervisors my matter was referred to (I have names, dates and emails). - 2 acknowledgements from billing (that are still not actioned) - 1 call centre manager that my matter was referred to but has NEVER called me.

In all of this, I have been doing all the following up and emailing and have only received one call from the agent that made the error and she admitted to the error (hence the referrals). My matter has not been resolved and have been billed incorrectly twice and a debit has gone through with the incorrect amount.

What must one do to get assistance? My account is up to date (with the incorrect amount deducted).

I am so disappointed, frustrated and angry.

Makha