Telkom Customer Service the Worst

I have app**** for a new Telkom line, using Telkom's online services. I have not received any communication from Telkom and therefore proceeded to request assistance via their website.<br> <br> Still, no communication from Telkom to even acknowledge my application request!<br> <br> Has my application gone into a black hole? <br> <br> I would appreciate it if somebody from Telkom could contact me asap!<br> <br>