Telkom customer service - the lack thereof

I have to be honest and say that the fiber connection to my home gave me very little problems. During Covid when I was working from home it was only down twice and I could easily reset and continue my work… HOWEVER, for the past 3 weeks I have been trying to move my number to my new home and it has been a major challenge. The website is not user friendly. What on the surface looks easy as self service has become a circular ride for my. Eventually I sent a request for an agent to call me back and one eventually did but while we were still talking he disappeared and never called back. Then after a while of going around in circles again on the website I got hold of another agent… Then she couldn’t find me on the system… It seems that Telkom is running a system with ‘new’ clients and then a separate system with ‘old’ clients. Eventually she found me on the system for ‘old’ clients. then we had a very long discussion about my new complex and whether or not it exist. So after 30 mins I gave up and said: okay I now want to cancel my contract only to find out now I have to phone a new number. Where is the customer service. After so many years of paying my account on time and being a loyal customer there was no willingness to help or find a solution. Really very sad.