Telkom customer service terrable

I had a terrable experience and the worst customer service at the Telkom in Maponya Mall. I needed to buy more data of the 10GB @R99 and add a new sim of the same.The 1st lady at the door had told me to bring ID and they need proof if residence too but it's not a train smash. I went to get my ID came back said I'll email her a copy of my proof of residence I am in a hurry and I'd like to get it done this is after being in a que for 10 mins. When I came back she now says we need your proof of residence as in hard copy and not soft. Then I go to the bank get it come back a new consultant is at the door and she was rude. This is why I'm writing this review. They previous lady had told me not to join the que and come straight ahead by the door and I'll be going in to be assisted. She went on lunch the new lady told me no I need to join the que again even if the other lady had said I must not, I told her I'm in a hurry and I'd like to get served. She tells me the lady isn't here and the previous customers are going to complain. I then thought she probably thinks I'm lying by the way as all this is happening she is walking away from while talking to me go be on her phone and come back let more and more people in another lady who left the store and came back came and she was assisted, here's where it becomes even more funny she was applying for a contact and she didn't have proof of residence she was let in and assisted I'm talking over 10 people who were in that que all got helped and left I'm stuck here basically for am hr. And she had said when I asked her let's call her to find out the authenticity of my story she plainly said NO I then thought maybe it's Abit too much to ask for her number I then suggested could she call her on her number on her work link she still said no and just rudely told me if you joined the que by now you would be helped. This was shockingly rude of this lady